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Privacy Policy

We take privacy very seriously and would encourage you to read this Policy carefully. It will help you to make informed decisions about sharing Personal Information with us.

The terms defined herein have the same meaning as in our Terms and Conditions which You should also read.  By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms and Conditions.


Collecting Your Personal Information

When you subscribe to our service, we may collect from you, personal information such as your name, address and email address, telephone number, taxation details and accounting information. Other information may be obtained through your use of our website, online support and blog or when you contact our support desk.

We do not collect identifiable personal information about you if you only browse our website.

Collecting Personal Information about Others from You

Through your use of the service, Tax Gnome may also collect information from You about someone else. If You provide Tax Gnome with personal information about someone else, You must ensure that You are authorised to disclose that information to Tax Gnome and that, without Tax Gnome taking any further stops required by applicable data protection and privacy laws, Tax Gnome may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact their personal information is being collected, the purposes for which is information is being collected, the intended recipients of that information, the individual’s right to obtain that information, Tax Gnome’s identity and how to contact Tax Gnome.

Where requested to do so by Tax Gnome, You must also assist Tax Gnome with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

Why Does Tax Gnome Collect Personal Information?

Tax Gnome collects this information to be able to provide you with the Service and any related Service you may request. In doing so, Tax Gnome may use the personal information for purposes related to the Service which include:

  • Verifying your Identity

  • Administering the Service

  • Notifying you of changes and updates to the Service and Policies

  • For training assistance

  • Assisting with technical issues or other issues relating to the Service

  • Communicating with you

  • Complying with laws and regulations


How do you get my consent?

When you provide us with personal information to subscribe to our Service, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us at: Tax Gnome Ltd PO Box 181, Orewa, Auckland, 0946, New Zealand. You can always choose to opt-out but it may mean we are unable to provide You with the Service.


Tax Gnome will only disclose the personal information You have provided to us to entities outside of Tax Gnome if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

Tax Gnome will not otherwise disclose your personal information to a third party unless You have provided Your consent to do so. However, You should be aware that Tax Gnome may be required to disclose your personal information without Your consent in order to comply with any court orders, subpoenas or other legal process or investigation by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personal information is stored on secure services that have SSL Certificates and all Data transferred between You and the Service is encrypted. Your data is collected by and stored through TAX GNOME data storage, databases and the general  TAX GNOME application. The data is stored on a third party cloud server. These servers are provided by high profile companies so we ensure they will keep your data as secure as possible.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service with a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

It is Your responsibility to keep Your password to the Service safe. Please notify Tax Gnome support as soon as You are aware of the misuse of Your password and immediately change Your password within the Service or via the “Forgotten Password” process.

Credit Card Payment

E-Way provides Tax Gnome with the online e-commerce platform that allows us to sell our Services to you. E-Way’s Rapid API, Transparent Redirect, Client Side Encryption or Responsive Shared payment solution. E Way is certified as meeting Tier 1 of the PC1-DSS compliance criteria which is the highest level of compliance available and is the same level of data security of the biggest banks of the world. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Your credit card details are not stored by Tax Gnome and cannot be accessed by staff.

You should review E-Way Limited’s Privacy Policy to ensure you are happy with it. [insert link here]


The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including your personal information electronically to and from third party-applications.  Tax Gnome has no control over, and takes no responsibility for, the privacy practices or content of these applications.  

You are responsible for checking the privacy policy of any such application so that You can understand the manner in which your personal information will be handled by these providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our Service’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.


Some cookies are saved. These are related to using WordPress with the Woocommerce extension. WordPress will track some data related to your session. Woocommerce stores no personal information.


Links on the Tax Gnome Limited site to external entities are not covered within this policy.


We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you via email or here that it has been updated. Your continued use of our Service will be deemed acceptance of any amended Policy.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Officer at or by mail to, The Privacy Officer, Tax Gnome Ltd PO Box 181, Orewa, Auckland, 0931, New Zealand. We will endeavour to provide an initial response to You with 14 business days, and investigate and attempt to resolve within 30 business days. This period may be extended if deemed necessary by the Privacy Officer who will notify you of this by email or in writing.

To protect your privacy and the privacy of others, we may have to gain evidence of your identity before we can give you access to information about you or change it.

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